•  Led end-to-end design for Bloomberg Law's AI-powered legal workspace, from moderating and synthesizing 40+ interviews through high-fidelity web prototype, resolving competing requirements across authentication, document management, and agentic AI workflows for a mid-2026 launch.

•  Presented research findings from 40+ attorney interviews directly to CPO and VP of Product, redirecting conversational AI and agentic product strategy across multiple teams.

•  Replaced Excel-based tax workflows with a browser-based planning engine that auto-generates tax strategies across a customer's full dataset; Starbucks's tax team reduced manual spreadsheet work by 30+ hours per month after launch.

•  Designed a one-click GenAI summarization feature on Bloomberg Law's highest-traffic web page, increased copy-action rate by 128% and sustained 1,400+ monthly active users, validated through Amplitude.

•  Built 40+ components for Bloomberg's AI design system, now adopted across multiple product lines, establishing a shared web UX standard for all AI-powered workflows.

•  Redesigned UMD's financial aid website by centralizing eight disconnected portals into a unified self-service platform for 40,000+ students through research and cross-functional collaboration with IT and Financial Aid.

•  Restructured an ineffective e-document verification process, increasing document completion by 30%, and presented results directly to the Director of Financial Aid.